stelaira
Level 2

You all are not alone!!! Three days of crashes and yesterday was the worst.  Was on hold for over an hour waiting for tech support.  When she answered I was told they are aware of the issue and then we spent almost 2 hours trying to fix it.
Updates, removing updates, uninstalling and reinstalling the software.  To no avail...  it crashed again and again yesterday and I finally just walked away from the computer after spending time re-entering stock sales line by line (that's how the client wants to see them on their return) due to crashes; so not fun.  Not to mention when trying to send a file via DocuSign the program e-filed the return instead of sending to the client.  I have no lady-like words for that debacle.
They have really got to fix the issues.  I understand they are dealing with the updates due to the law changes; but really!  Please...  let us still be able to work with out dealing with all the drama this is causing.