The callback option is probably your best bet... if you are looking for tech support, there’s an 80% chance you’ll get someone qualified and knowledgeable and in this country.  If you want customer service, you’ll probably end up on the other side of the globe. 

They’re pretty good about returning calls.... if you want to try to cut down on the frustration.... call and use the call back feature... wait about 10 minutes and call again.... if the first return call doesn’t work out maybe the second will....

if you want to return the product and haven’t filed returns yet... they’ll be pretty decent about it. It’s a good product but not for everyone.