Level 1
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So what you are saying is that the Task Schedule feature which is a basic part of the mechanics of the software does not work.  You called technical support and are thrilled that the support person's solution was just not to use the task scheduler, and to disable it and update manually.  That is not a solution - it is a cop out.  If an auto mechanic could not repair your car, would you also be happy, and just say you will take public transportation instead and that he was a great mechanic?

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