I purchased pro series for the first time yesterday.  i've been on hold and trying to get the information to download for several hours. i called an 800 number and after waiting for almost 40 minutes hung up. i put in for them to call me back. they called but hung up on me, as if they couldnt hear me speak. is there any way to reach a person to talk to?? this has been the single worst experience i have ever had buying a product. at this point, i want to get a refund. how would i go about getting a refund?