Matt C
Employee
Employee

Hi @Angie319 , could you try refreshing updates, and then reconverting to see if that resolves the issue?

 

  1. Click on the Windows Start button in the lower-right portion of the screen.
  2. In the Search field, type "Repair Updates".
    • If you're refreshing updates for tax year 2018 or prior ProSeries, type "ProSeries Refresh Updates", instead.
  3. From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates) for the relevant tax year. 
     


    excerpt from https://proconnect.intuit.com/community/update-products/help/how-to-refresh-proseries-updates/00/514...

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