I'm sorry for the frustration.

I've asked our content team about the rebate credit behavior. Stay tuned.

Regarding this: This year has been rough though- the program freezes multiple times a day, which requires a 20 to 25 minute restart...  Has it been behaving that way since day one, or is did it start at some point?  Could you

• Open ProSeries
• Go to Help -> Send Logs
• Email the resulting .zip file (saved on your desktop) to proseries_engineering@intuit.com?

When you email, please include a link to this community post so we now it's from you.