caroljo
Level 5

Thank you Tim..Yes I had tried that  I ended up calling ProSeries and a very nice man helped me through it.  It was more involved that we thought.  Somehow 12 clients (all new in 2019) got lost.  Finally he figured that they were in the  2019 32/bit area and was able transfer them to where they belonged.  Thank goodness things seem ok now.  Thank you for your concern.  

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