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After todays update, all tax returns printing to pdf cause Proseries to crash. Any fixes?
Solved! Go to Solution.
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I'm having same problem. reinstalled proseries. reinstalled adobe acrobat. updated windows. didn't seem to solve the problem.
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It has crashed sporadically all season and they all seem to be due to a print command. I just reopen it and move on. So far no loss of data.
Trying to find a solution may be a futile effort on our end.
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We are actively looking into this issue.
Edit: A hotfix to resolve this issue has been released.
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Hi Matt,
What is the fix for this issue? I have several systems with this issue.
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Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.
Please send an email to proseries_engineering@intuit.com with as much information as possible, including
- when the issue started for you
- how frequently the issue occurs
- what version of the product you are running on the different machines
- what differences there are between the machines that see the issue vs don't, if you know of any
- what you have tried so far
- any other patterns you might have noticed
Thank you,
Matt