I am referring to the form number and year of tax form that is printing incompletely (for 2020, just 0 and 0 is printing and the 2s are dropped and for 1065, just the 1 and 6 are printing with gaps in the middle)

we have already updated windows and are of course running Windows 10

Proseries 2020 is becoming more and more regimented to run with simple features eliminated.  eg email address NOT showing up on All tax returns Home Base view.  

since there is no field in home base view to put client-specific simple notes, we were internally using this field.

unfortunately, more and more dissapointed with Intuit products each year!