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When I explained the problem my client calmed down.  I just think she didn't like the idea that I didn't know what was going on.  I still don't know.  Intuit sent it to a supervisor to review and hopefully fix it.  They said it had a failed preparation notice on it but both the gal I talked to and someone higher up than her that she was talking to couldn't figure out what preparation failed.  I was on with them for 2 hours and 10 minutes waiting for them to figure it out.  They said they could not call me back....so I waited.  There were no errors or problems with the return.  I asked them to reject it and I would try to resend it but they can't do that apparently.  So I wait for someone from Intuit to figure it out and get back to me.  😳  Oh Lordy!  Yesterday I was on the phone with someone else for almost an hour.  Those were 3 hours of my day waisted!