When I explained the problem my client calmed down. I just think she didn't like the idea that I didn't know what was going on. I still don't know. Intuit sent it to a supervisor to review and hopefully fix it. They said it had a failed preparation notice on it but both the gal I talked to and someone higher up than her that she was talking to couldn't figure out what preparation failed. I was on with them for 2 hours and 10 minutes waiting for them to figure it out. They said they could not call me back....so I waited. There were no errors or problems with the return. I asked them to reject it and I would try to resend it but they can't do that apparently. So I wait for someone from Intuit to figure it out and get back to me. 😳 Oh Lordy! Yesterday I was on the phone with someone else for almost an hour. Those were 3 hours of my day waisted!