House
Level 3

Well it is March 1 and still no resolution.  I spent time on with tech support and the ultimate conclusion they came up with is its my printer.  The problem is state prints fine for 1040.  However, on Passthrough entities, the K1s cause an error dump but the state return itself prints fine.  Also, the same client form on the 2019 software prints everything fine in 2019 Proseries.  Went back to 2014, and everything prints fine there.  There is something wrong with the software for 2020.  We all have different printers that we have all been using for years.  How in the world did all of a sudden all of our printers have an issue.  The only commonality to this issue is ProSeries, not our printers, in my opinion.

Proseries, if you monitor this thread, please contact me for next steps.  The Print to PDF is a work around but my paper use costs are going up as sometimes I forget that step.  Been doing it the normal way for 20+ years now. 🙂  I have sample prints that show what I am describing but you get the idea.  For $5,000 I want my software to work.  If needed my printer is a Xerox VersaLink C405 using the VersaLink C405 V4 PS Driver.  No other software on my system is having an issue.  Immediate help would be appreciated.

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