As an update, I am verbalizing my disgust with this whole tech support process at Intuit.  I have called them 6 times.  I have been placed on hold a total of 4 1/2 hours and still no resolution.  They gave me a case number and escalated this but no one calls you back.  Evidently, this error is not important enough for them to resolve. I am ready to pull my hair out.