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@ddortiz  wrote:

The recovery rebate form is not giving him the $1,100 which he is entitled to for his new dependent.

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The Recovery Rebate is based on the number of people on the tax return, not specific individual people. 

So there is no credit "for his new dependent", there is just a credit for a dependent on his tax return, and he already received an amount equal to that credit.  So your taxpayer already received the full amount they are eligible for.