My preparer code keeps disappearing from the program.  We use a network version of ProSeries with about 8 users.  It comes and goes.  In the past week, I've had days where is been there all day and then, I'll go a couple of days where nothing works to get it to stick.  Its killing my productivity, as we can't efile returns when it won't stay.  Nothing changes day-to-day in the network or other operations.  This started about 10 days ago.  I've downloaded the Tools Hub and sometimes running Repair Update will fix it.  Other times not.

Called tech support twice.  Once they had me run the update outside the program and that worked.  Since then, that doesn't work.  The second time they told me it was my problem.  That makes no sense when it works sometimes and not other times and nothing changes on my network.

Anyone else running into this that can provide a permanent solution?