Ashley2
Level 2
02-19-2021
11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Missing a number tax returns (1040s) in ProSeries 2020. We use a network connected install. I found one for my client "Smith" saved as Smith1234.20i.cache out on my server where all the other data files are, but not the corresponding "Smith1234.20i" ProSeries file.
Have tried doing Homebase Maintenance and Backup/Restore. With Restore, it only sees the "20i" files and not the cache files. How do I restore when only the "cache" files for a particular client exist?
Thanks,
Ashley
Labels