A client file was rejected. Needed a PIN number. I added the PIN and it won't allow me to E-File. Says it is waiting for a status update. This is not how the software has ever worked. I am trying to resolve the rejection and cannot. I also can't get anyone on the phone to assist.
Also, why do we still not have access to the 8915-E for the 10% Covid penalty exception? Drake has had it available for a week? What's going on ProSeries???
Once IRS finalizes a form then the software companies have to submit their version of it to IRS for approval, this can be time consuming and out of control of the software company
I finally got someone from Intuit on the phone! I explained the issue. She put me on hold.....25 minutes ago! I have to disconnect...hard to believe but I have a tax client appt. Bad customer service!
