Matt C
Employee
Employee

Sure thing @wrightlj. I can only imagine how frustrating this is, so I really appreciate your patience explaining your problem to me.

Thank you for checking for other files / paths - always good to rule this out.

Yes, you are 100% correct about the expected behavior with the recovery file; you should not have to manually save the file. That said, I highly recommend you do so while we investigate the issue so you do not lose work going forward. 

I suspect the environment changes must have something to do with the issue, as we have not touched this feature in years. 

Where is your ProSeries installation located? Can you provide the full path here?

Do you have write access to the entire installation folder?

Have you seen this issue happen often? Or is it the first time this season?

 

We will investigate, but my guess is that it will take some time given that I'm not able to reproduce it easily, and I have not heard of others having this problem. Thank you for your patience, and for letting us know about the issue.

0 Cheers