• Does it look ok for you in print preview?
• If you click the “Create PDF” button (ProSeries Basic) or Save to PDF in Professional, open the PDF in your default PDF viewer and print.. does it look ok?
• What printer is having the issue? Is there another printer you can try?
• Could you try the steps here to let us know what print driver you are using? https://superuser.com/questions/255699/where-can-i-see-the-printer-driver-version-on-windows#:~:text....

It probably varies according to which version of Microsoft you are running. Hopefully these steps work.. they seem easiest: Go to Devices and Printers > Right Click on the appropriate Printer icon and select "Printer Properties" - Click on the (About) last TAB on the right. You will see the printer driver's version there.