Oh, yes.  The last two days I have been on the phone for hours with TTax Support folk.  Unfortunately, one gets stuck with low level problem solvers, who mostly stick to a script.  Efforts to proceed to a higher level of problem solving get stymied.  That's why I inquired about the contact info for your problem solver Nicole Carol?  Is there a way I can alert her to the problem as it still exists for individual TTax filers?