Ok, thanks. Can you 

- Open File Explorer

- Navigate to  C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs  (the ProgramData folder might be hidden, so you might have to just cut and past that whole thing into the Explorer bar) 

- Email the most recent log file to proseries_engineering@intuit.com

I'll take a look, and most likely setup a zoom to troubleshoot.