Most likely it will be fixed from your first call.

Unfortunately, Intuit is not quick at fixing things.  In the past, the standard turn-around time was about 3 weeks.

It's sad that someone at Customer Support will insist on something that is not true.  Although he is correct it is not based on the number of people on the 1095-A, it IS based on the number of people on the tax return.  Both the Law and the Instructions are quite clear on that.