and they would be bombarded with people complaining about every little thing.

If you can explain whats happening/not happening, and someone else can confirm its a program defect, not just user error, we can flag an employee in here to turn it over to development.

Would be great if they had a page where known defects were listed and shown if theyre being worked on and a tentative ETA on a fix, but they just dont have anything like that.