I have tried that several times over a weeks time. The IT Man looked at it too. When I go to name of printer

it won't even list it. It goes to something like a5c86i43c then 20 similar figures & words. It lists no setting

on it. It lists it is the default printed. IT man says there is a block there where I can't print. Tech people

still haven't called me back. Saw on here a week ago another person having issues & tech people said since your computer is 2 years old that is an issue. I also have the professional path etc. Too expensive of

software to have this.