It is punishment when you call support. Called the other day and was on the phone for about an hour. She kept having me do all kinds of things which of course didn't work. Then it was because I didn't have 20H-2 update on my computer and she kept saying to call my IT.  I'm glad to find out that other people are having the same problem so if I have to call again they can't say it isn't their problem. I may try asking for the fonts from them but I'm not hopeful that it will work