Orlando - I was able to download this year's software in early Nov and seemed to be working well.  In late December is just stopped updating.  Maybe that's when the problem started with Comcast/Xfinity.  Called Tech support on Jan 8th we removed the 2020 software but could never reload it.  Couldn't reload directly or from 2019 program.  Did finally receive copies of the CD's today but want to talk to Tech support so I can reload the programs correctly.

Do you know if someone is looking into the Comcast/Xfinity issue or claiming that's not our problem? 

I might suggest that is would be great Intuit would create a group of people that are familiar with this issue to be available to address this matter.  The last couple of tech support I talked to basically gave up on helping me which is frustrating.  Thank you!