Yet there is a Technology Fee to make us pay more for a software without basic functionalities. (like the undo feature, Ctl-Z)

When your same PC is not letting you open a return you can return to your HomeBase and then click on the "HomeBase" drop down menu and click on "HomeBase Tune-Up" and let it run. That should free up your return. The printer will still crash however. (It can fix itself sometimes when closing all ProSeries on the network and giving it like a day to.. reset? recover?)