I'm sorry for the frustration. 

In 2020, do you get a dialog like this?

If yes, can you please enter "For Orlando, from AnhNgoc"? That will help us tie the crash reports to you and to analyze what's going on.

Additionally,

• Are the crashes random, or do they happen after the same action every time? If it's the same action, can you provide detail?
• Is it only 1 computer that crashes like this, or multiple?