I am getting the screen you displayed.  I originally received the e-signature screen, but when I viewed the document, I realized it was not correct, so I hit cancel.  When I try to hit request, I am getting the message that I do not have any more and need to purchase, but I still have the initial 5 available on the dashboard.  I then close it and retry and I get the screen you displayed.  If I select continue, no documents load.