We'll do our best to help. I'm sorry for the frustration.

Regarding the printer information - thank you. We'll start with trying to find a printer like that to reproduce the problem. In the meantime, can you

- Open ProSeries

- Choose Help -> Send Logs

- Email the zip it generates to proseries_engineering@intuit.com

Regarding the crash - it's probably unrelated. Next time it happens, can you enter "To Orlando, from Janine" in the details box?  And to confirm,  do you get this if you've left ProSeries open overnight? Or do you close it at the end of the day, and you get it the first time you start ProSeries?