Orlando
Intuit Alumni

Thanks, got it. Unfortunately this is different than the other crash we think we addressed (the fixed one was in a particular technology we use; this looks to be in a different technology we use).

From your other posts, it sounds like this happens sometimes? It is not reproducible at will?

When it does happen, is there any consistent pattern? For example, is always during batch print of 5 or more returns? Or is it always after choosing "Select which Forms to print" in an open return, after having been away from the product for a long time?  Unfortunately the print landscape in proseries is enormous - there's a bunch of different ways to print, and they all involve different code and third parties.  If we can reproduce a crash, we can fix it - the very challenging part is reproducing it. Any detail you can provide might be the clue we need.

0 Cheers