Hello all,

My client mailed his 2019 taxes along with a check to IRS in Nevada in January 2020. Several months later got a notice that he has a credit in the amount of the check, however they need him to send his tax return. He mailed it, along with a copy of the canceled check and the notice. a few months later, he got a second notice saying we need your tax return. on the IRS website they still show not received.

He did not receive his stimulus check as a result. He has spent three days this week alone on hold for at least a hour finally getting through today only to be put on hold and then disconnected. This is criminal!

Do my wise fellow accountants have any advise? What more can he do? Have you come across this in your practice?