ritastone001
Level 5
01-27-2021
07:50 AM
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The return may have been hung up because 2018 they filed MFS and 2019 was MFJ. But after calling all year long and only getting automated numbers, we requested a transcript and when it was received, it show no file information found. At that point we faxed TPA form and the client received a call within 3 hrs to file the return on paper.