What happens when you try to restore on the touchscreen laptop? Do you get an error? Can you walk me through the exact steps you take to backup, then restore?

Note, I highly doubt touch screen has anything to do with the issue you are seeing, but I have seen a similarly bizarre issue. My production laptop is a touchscreen HP with an intel IRISxe Graphics Card.  It turns out that graphics card had an issue with a Microsoft technology we use during login that prevented users from being able to input into the fields via their keyboard. Again, I doubt that's the case here.. but just want to call out that bizarre conflicts do happen.