updating in proseries

jackiestevens · ‎01-23-2021

I have two work stations in my office. On one machine, it wants to keep updating continuously and will not open the program. It says to re-start the computer and I have, several times, but it then says it needs to update again and again. I have re-installed on the work station and it keeps doing this. Any suggestions would be appreciated.

IRonMaN · ‎01-23-2021

I don't know if it will help or not but I would try the most common attempt at fixing updating issues. Click on your computer's start button, slide down to ProSeries and then select "repair updates".

Slava Ukraini!

Orlando · ‎01-23-2021

I suspect you've run into a rare issue in a 3rd party update component we depend on. Hopefully I can help.

Can you do the following?

Open File Explorer
Navigate to your ProSeries installation directory
Navigate into the "appdata" directory
Get the updatelog.txt file and email to proseries_engineering@intuit.com

jackiestevens · ‎01-25-2021

did this and I thought it was working but it downloaded the program and then was updating and then disappeared. No program at all.

Thank you for your help.