tom maher cpa
Level 1
‎01-22-2021 08:52 AM

the help section indicates to use intuit master password but that mandatorily requires a special character and the return password excludes the use of that character

0 Cheers
dkh
Level 15
‎01-22-2021 09:50 AM

Go to Tools>Options>Password   for the Master Password    if you are like me and couldn't remember what your Master Password was  the following will help:  

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818. 

IRonMaN
Level 15
‎01-22-2021 10:03 AM

It's easy to remember a password if you use something that is easy to remember.  I believe a survey was taken recently and the number one password used was - IntuitSucks#666


Slava Ukraini!
tom maher cpa
Level 1
‎01-24-2021 10:57 AM

Thanks!