Hello, Anyone having problems get set up for bank products?  I keep getting and error message on my enrollment.  I have called in several times and re-submitting several times and still I am having the same problem. This is the message I am getting.  

Thank you for applying to offer tax-related products through Tax Products Group (TPG).

Additional details

• Invalid Office RT 
•                                                                                                                                                         each time I call the bank (Santa Barbara TPG) they state that they do not have my account information.  Can someone help me figure out what is going on here.

• Thanks!