Hi, not really sure where to put this question - my software is ProSeries Professional but this question is about a new client, an individual who did their own 2019 return with TurboTax.

On the page headed ELECTRONIC POSTMARK - CERTIFICATION OF ELECTRONIC FILING it says "Your return has been rejected by the IRS".  I asked her about this, if it ever did get accepted or if she paper filed and she said she'd never known what that statement met.

So I'm afraid the returns did not get filed.  How can she find out?  She had balances due (Fed and AZ) which she paid.  I've asked if she received correspondence.