Copper821
Level 1
‎01-19-2021 02:13 PM

How can I install 2017 and prior years on my laptop (I had to replace my old one) and Intuit does not support 2017 and older years.

When I try to install 2017 or older years, the font size is tiny and I am unable to increase font size or check on any boxes.

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Brian_Christian
Employee
Employee
‎01-19-2021 03:56 PM

You can actually install older years.

 
 

Log into your account manager and look in the products.

FYI TY17 had issues with fonts and windows sizing. Try adjusting your monitor to 100% DPI.

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Copper821
Level 1
‎01-19-2021 04:04 PM

I have already tried that.  It does not work.  It only makes everything smaller, not just 2017.

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Brian_Christian
Employee
Employee
‎01-19-2021 04:12 PM

Yes it is the fatal flaw with TY17, but it is sometimes the only way to use TY17, then switch back DPI once you completed what you need. It is a in-elegant way forward, but should work. Are you saying you can't make it work? If its too small at 100% DPI, you can also try a smaller resolution size. Unfortunately the higher DPI fix didn't happen until TY18.

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