Orlando
Intuit Alumni
01-17-2021
09:44 AM
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Thank you for checking. There are actually two different logs, and I guessed wrong as to which one might be needed. Can you go back into FileExplorer and get this one, and then email to proseries_engineering@intuit.com?
C:\Users\{YOUR USER ID}\AppData\Local\IntuitProSeriesTY20Installer.log
Note that AppData folder might be hidden on your machine. If you can't find it, try typing
%LocalAppData% in your Windows Start Menu Search bar. That should bring it up.
I believe that file will have the underlying details as to what is going on. I can see where the general message is logged in our installer, but I can't find where the specific error you are seeing is coming from. I'm hoping this log has more info.