Orlando
Intuit Alumni

Can you go into your installation directory, navigate into /32bit, and see if the following two files are there:

2021-01-16_12-49-26.png

 

Note the .config and/or .exe extensions might be hidden.

If the protax20.exe is not there.. do you have any anti-virus software like AVG Internet Security? I was helping someone else today - turned out it randomly decided to quarantine our protax20.exe... so all of a sudden it was gone from his system and nothing worked.  He had to go in there and whitelist.  

If the file is there, can you go into the /32bit/logs directory and email proseries.txt to proseries_engineering@intuit.com?  That might have detail. 

0 Cheers