Orlando
Intuit Alumni
01-16-2021
09:00 PM
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Can you go into your installation directory, navigate into /32bit, and see if the following two files are there:
Note the .config and/or .exe extensions might be hidden.
If the protax20.exe is not there.. do you have any anti-virus software like AVG Internet Security? I was helping someone else today - turned out it randomly decided to quarantine our protax20.exe... so all of a sudden it was gone from his system and nothing worked. He had to go in there and whitelist.
If the file is there, can you go into the /32bit/logs directory and email proseries.txt to proseries_engineering@intuit.com? That might have detail.