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I would like to share an agonizing 3 day ordeal (10-12 hours on and off with Intuit, McAfee and Dell) I had gone through in attempting to download Pro Series 2020. Hopefully this will help anyone having the same difficulty I had. It all ends happily.
I have used Pro Series for many years, never with this problem. Every time I attempted to download the program from either the 2019 program or directly from the internet, I would get an error message. Thanks to a tech support agent in Georgia this morning named Thesena, who helped me greatly, I was on the road to getting the issue resolved.
Turns out two things must be done. The Windows Version must be "20H2" and a thing called C++Redistributable must be totally up to date. Both have to be downloaded separately. Intuit, please inform all your tech support of this. I didn't even have to turn off my firewall or uninstall the virus protection. Enjoy your tax season