Spanky
Level 3

I would like to share an agonizing 3 day ordeal (10-12 hours on and off with Intuit, McAfee and Dell) I had gone through in attempting to download Pro Series 2020.  Hopefully this will help anyone having the same difficulty I had.  It all ends happily.

I have used Pro Series for many years, never with this problem. Every time I attempted to download the program from either the 2019 program or directly from the internet, I would get an error message.  Thanks to a tech support agent in Georgia this morning named Thesena, who helped me greatly, I was on the road to getting the issue resolved.

Turns out two things must be done.  The Windows Version must be "20H2" and a thing called C++Redistributable must be totally up to date.  Both have to be downloaded separately. Intuit, please inform all your tech support of this.   I didn't even have to turn off my firewall or uninstall the virus protection. Enjoy your tax season