You should end up with files that can be opened and reviewed in the 2019 PS program. I don't use PS, so I can only infer from my experiences with Lacerte. https://proconnect.intuit.com/proseries/data-conversion/ gives all of what should be done, but I would expect that depreciation and state tax return data should be reviewed in 2019 before doing my conversion to 2020 or printing any organizers. https://proconnect.intuit.com/proseries/faqs-data-conversion/

Hopefully a call to support at 1-800-934-1040, Monday - Friday, 6:00 AM - 3:00 PM PT. will help  https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

If you continue to have problems come back and post here and I may be able to have a specialist contact you.