We're trying to figure out a fix in time for our December 16th release. It seems specific to TouchScreen laptops and a component from another company... so we are evaluating options.

Short term we will train agents to walk you through the work-around. I'd suggest calling in on Tuesday (so we can train on Monday).

If you'd like to self serve...

1. Open C:\BasWin20\32bit\protax20.exe.config (if using Basic) or C:\ProWin20\32bit\protax20.exe.config (if using Core) in any text editor (Word, Notepad, etc)

2. Insert the following line above the </AppSettings> line

<add key="Intuit.Spc.Authorization.EmbeddedWebBrowserImplementation" value="Standard"/>

3. Save, restart ProSeries

See video below. If you are worried about messing something up, you can backup the file first.