My post was not addressed to you, but to someone who could be helpful. I have seen many "employee" posts on this site and was hoping someone could explain why the renewal couldn't still be done automatically after I responded to the email asking that I update my purchase option.

I didn't "choose" to live here. I was fortunate enough to be born here. Would you choose to move out of Paradise?

If you can't be helpful then why waste your time by being rude?