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I have checked the help articles which say that 2014 should be available in my account for download - but it is not.

I called Customer service who said that they cannot help with years before 2017 except to send me to the articles that I have already read and which do not help.


The article was just updated a month ago by intuit saying that 2014 is available. Any hints on how to get the product would be greatly appreciated.

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