Have anyone recently obtained a Tax Return Transcript for a client (or even themselves) that is unmasked/unredacted?

I know we can ask for the wage & income transcript unmasked if it's sent to our secure mailbox via our tax pro e-services account but my client specifically needs the tax return transcript. He's tried thru the Get Transcript online request using his account and has tried the automated system's mail request as well - he still gets a masked version.

Is it just not an option at all either way it's requested? I'm thinking last resort is to tell him to call in and actually speak to someone to ask.