Michael D
Level 3
09-17-2020
06:25 AM
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Thank you Lisa! Here is what happended last night after two grueling hours:
-tried to uninstall program (not successfull)
-Rep told me to go into the C drive and add the word "OLD" next to TY2019
-tried to then download 2019 from the ProSeries website ( got halfway through and then it stopped)
-he then told me to go back to the C drive and delete TY2019OLD (cannot confirm if this was successful)
-I remember I had the cd from the intital installation and downloaded from that which was successful
-the problem is now when I open the program there are no tax returns in there- so somehow I need to get all the returns inot this