Michael D
Level 3
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Thank you Lisa! Here is what happended last night after two grueling hours:

-tried to uninstall program (not successfull)

-Rep told me to go into the C drive and add the word "OLD" next to TY2019

-tried to then download 2019 from the ProSeries website ( got halfway through and then it stopped)

-he then told me to go back to the C drive and delete TY2019OLD (cannot confirm if this was successful)

-I remember I had the cd from the intital installation and downloaded from that which was successful

-the problem is now when I open the program there are no tax returns in there- so somehow I need to get all the returns inot this 

0 Cheers