This is another reason why I hate making electronic payments through the software.  If Intuit or the IRS screws up, it's up to us to mop up the mess.  As far as skin in the game, Intuit sits on the bench and cheers you on, but they will never get on the field with you.  They might offer you a BandAid (for a small fee) to cover the skin you are missing but that's about it.  They will quickly point out that when you accepted their agreement to use their product, they take absolutely no responsibility for the software.  If there are errors or problems, they become your problems, not theirs.