I have been a Proseries user 25+ years.  Since before windows if anybody can remember that.  Now semi-retired & have a smaller number of clients, about 200.  If I renew Proseries for 2020 it will run me about $3500.  (I have about 20 1041's so that program is about an extra $1,000). I had seen on the website that there is  a Proseries package called Choice 200.  It limits you to 200 returns so it seemed like a good fit for me. Cost is about $1,600.  But when I called today I found out it's only available to NEW customers, not available to existing customers.  I could not believe it!!   I've been a faithful customer for 25+ years, paid them gobs of money over the years, but they are willing to give somebody new a good deal & let me walk. Talk about NO LOYALTY!! I talked to 3 different people & got nowhere. One of them just about hung up on me & the others didn't really care if I left or not.  So now I'm venting........