BobKamman
Level 15

It's like calling Intuit customer service.  Do you want to wait on hold for four hours now, or do you want to wait on hold for four hours in October?

IRS work assignments are highly specialized.  The people who review amended returns are not the people who do data entry for paper 1040's.  For all we know, they are sitting around waiting for work because too many people aren't sure if they are back in the office.